Logmein Rescue
I’ve recently been made aware of a really cool new tool for customer support: https://secure.logmein.com/products/free/
What it does is allow you to “send an invite” to me, then I can click on a web link and get remote access to your desktop (it prompts you for confirmation, so you have to be there watching, and it’s all done over a secure connection). Then I can easily check your configs and get you going. It also has a chat feature and lets me draw on your screen to
point things out if need be. I’m pretty excited about it actually ;-) — it’ll make support a ton easier…
All you have to do is go to that link ahead of time and install the free app; when you need help with a configuration or troubleshooting, coordinate a time with me and use the app to send me the “invite”. It takes care of the rest…